Refund policy
Return, Refund & Replacement Policy
Effective Date: 12 November 2026
At JETA BOX, we aim to provide a smooth and reliable shopping experience. Customer satisfaction is important to us. If you are not satisfied with your purchase, please review our return, refund and replacement policy below.
1. Return Policy
Customers can request a return within 7 days of receiving the product.
Products must be unused, unworn and in their original condition.
Original packaging, tags, accessories and invoices must be included.
Products that are damaged due to customer misuse or improper handling are not eligible for return.
Certain products, including personal care, hygiene-related and other non-returnable items, may not be eligible for return.
2. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product:
Contact us within 48 hours of delivery.
Share your order ID and clear photographs or videos of the product.
After verification, we will arrange a replacement or refund, as applicable.
3. Refund Policy
Refund requests will be reviewed after the returned product is received and inspected.
Approved refunds will be processed through the original payment method wherever possible.
Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
Shipping charges may be non-refundable unless the return is due to our error or a defective product.
4. Replacement Policy
Replacement requests are accepted for products that are damaged, defective or incorrectly delivered.
Replacement availability depends on stock. If a replacement is unavailable, an eligible refund will be provided.
5. Cancellation Policy
Orders can be cancelled before they are dispatched.
Once an order has been shipped, cancellation may not be possible.
Refunds for successfully cancelled prepaid orders will be processed within 5–10 business days.
6. Non-Returnable Products
The following products may not be eligible for return:
Used or damaged products due to customer handling.
Personal hygiene and intimate-use products.
Products specifically marked as non-returnable.
Products without original packaging or accessories.
This does not affect your rights under applicable consumer protection laws.
7. How to Request a Return or Refund
To request a return, replacement or refund, contact our customer support team with:
Your order ID.
Registered mobile number.
Reason for return.
Product photographs or videos, if applicable.
8. Contact Us
For any questions or assistance regarding returns, refunds or replacements, contact us:
Brand: JETA BOX
Website: https://jetabox.in
Email: jetabox00@gmail.com
WhatsApp: +91 92923 35516
Instagram: @jet_a_box
We appreciate your trust in JETA BOX and thank you for shopping with us.
JETA BOX – Your Shopping, Our Priority.